Privacy Policy
This page explains how MHost collects, uses, stores and shares personal data when you visit mhost.uk, order hosting, pay invoices or use related support services.
These pages are written in plain English to make billing, privacy and support expectations easier to understand before or after signup.
1. Who this policy applies to
This policy applies to visitors to mhost.uk, customers, prospective customers, billing contacts, support contacts and anyone whose information we receive in the course of providing hosting and related services. For data protection purposes, the business operating mhost.uk is responsible for deciding how personal data is used in connection with the services described on this page.
2. What information we collect
Depending on how you use our website or services, we may collect your name, business name, email address, phone number, billing details, domain information, hosting plan information, support history, payment references and technical data such as IP address, browser details and service logs.
3. How we collect it
We collect information directly from you, from your use of the website and services, from payment providers, from service-related logs and from third parties where needed to deliver hosting, domains, support or fraud prevention.
4. How we use personal data
We use personal data to provide and manage services, verify accounts, take payment, communicate about orders, provide support, maintain security, improve service quality, comply with legal obligations and keep appropriate business records.
5. Legal bases
We process personal data where necessary to perform a contract, comply with legal obligations, protect legitimate business interests, prevent fraud and, where applicable, because you have provided consent.
6. Sharing data
We may share data with carefully chosen service providers involved in hosting, billing, email delivery, support, analytics, security or domain services where that is necessary to operate the business. Some providers may process data outside the UK. Where that happens, we aim to use reasonable contractual or operational safeguards appropriate to the service. We do not sell personal data to advertisers.
7. Data retention
We keep personal data only for as long as reasonably necessary for the purpose collected, including account administration, legal, regulatory, tax, fraud-prevention and dispute-resolution requirements.
8. Security
We use reasonable technical and organisational measures to protect personal data, but no internet-based system can be guaranteed completely secure. You should also take care to protect your own credentials and account access.
9. Your rights
Depending on your location and the applicable law, you may have rights to access, correct, erase, restrict, object to or transfer certain personal data. You may also have the right to withdraw consent where processing depends on consent.
10. Cookies and similar technologies
mhost.uk may use cookies or similar technologies for essential site operation, login or session handling, security, basic performance measurement and, where enabled, analytics. You can usually control cookies through your browser settings and any consent tools made available on the site.
11. Changes to this policy
We may update this policy from time to time. The latest version published on this page applies from the date shown unless a later effective date is stated.
12. Contact
Questions about privacy or data protection, including requests to access, correct or erase personal data where applicable, can be sent using the contact details shown on mhost.uk. Please include enough information for us to identify the relevant account or enquiry.